This job is closed

【Need your Fluent English and Mandarin!!】Customer Service(Native Mandarin Speaker)ID:10581

16,000 HKD ~ 18,000 HKDCentral and Western District
  • Job Category

    Customer service/Sales, Waiter, Floor manager, Cook, Chief Cook, Other(Restaurant), Store Development, Buyer/Supervisor/Merchandiser, Store/Sales Staff Manager, Other(Sales/Service Industry)

  • Industry

    Hospitality/Tourism & Leisure

  • Job Description

    -there are around 100 staffs in Hong Kong office including several foreign nationality
    -intensive&extensive phone and email-based correspondence in accordance with the company standard
    -reactively handling all incoming luxury lifestyle requests from members and provide creative options in a timely manner
    -proactively engage members by delivering service excellence and understanding the need for excellent client empathy

  • Requirement

    Nationality: doesn't matter
    Language: Excellent written & oral communication in English is a MUST!! Native Mandarin.
    Experience:
    -Passionate about Customer Services: Minimum of 2 years of experience in any of the following sectors: Executive/VIP support, Guest Relations, Lifestyle, Account Management, Luxury Travel & Leisure
    -Excellent interpersonal skills - Outstanding telephone manner
    -Creative problem solving & top notch organizational skills with attention to detail
    -Good team player and Reliable
    -Fast learner and Self-starter
    -Multitasking – Prioritize tasks according to urgency and meet tight deadlines with quality work, excellent time keeping
    Independent, Confident with working under pressure
    -Knowledge of the Luxury Market - In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
    -Experienced in dealing with confidential information using discretion and sensitivity at all times
    -Overseas Exposure - Good knowledge of Worldwide Travel Destinations
    -Mature and Polished appearance
    -Contracted hours are based on a 24-hour team shift pattern, varying hours may be necessary on a week-by-week basis

  • Other Language

    Cantonese, Mandarin

  • Working Hour

    8am4pm12am ~ 4pm12am8am

  • Benefit

    -Bonus
    -Commission(depends on KPI)
    -Medical insurance
    -Visa support OK

This job is closed