This job is closed

Online Fraud Analyst (Korean speaking) (Wan Chai)ID:11754

18,000 HKD ~ 18,000 HKDWan Chai (灣仔)
  • Job Category

    Editing/Production

  • Industry

    Web/Mobile/Game

  • Job Description

    • Reviewing and screening online customers orders to deliver a seamless fraud prevention experience
    • Identifying suspicious trends or activities
    • Resolving issues with customers over telephone or e-mail, including complaints.
    • Processing digital chargebacks
    • Review and minimise chargeback and rejection rates.
    • Ability to train and develop the wider team
    • Assisting with suggestions for continually redefining the Fraud Prevention business rules
    • Attending and contributing to team meetings, including huddles
    • Supporting and upholding relevant business policies and procedures.
    • Supporting the business in reducing risk and revenue loss
    • Day-to-day management of the 3rd Party Online Fraud Platform.
    • Liaising with banks, payment providers & shipping companies on all fraud-related areas.
    • Working in partnership with the Customer Care team to resolve customer queries and payment issues, as well as external business partners

  • Requirement

    【MUST】
    • Excellent organisational and communication skills in Korean and English (both written & verbal)
    • Experience in global fraud screening and chargeback management within eCommerce

  • Other Language

    Others, English

  • Working Hour

    9:00 ~ 17:30

  • Benefit

    -Annual leave
    -Double pay
    -Bonus
    -Medical insurance
    -OT allowance
    -Transportation Allowance

This job is closed

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