This job is closed

Service Coordinator(Kwai Fong)【Challenge for New business】ID:11858

16,000 HKD ~ 18,000 HKDTsuen Wan (荃灣)
  • Job Category

    Customer support/service

  • Industry

    Logistic, IT/Telecommunications

  • Job Description

    - Manage all customers’ service requests professionally and timely
    - Schedule Service Engineers to fulfil all service jobs either local or abroad
    - Handle all Service, Survey, Commissioning, and Installation requests timely
    - Prepare/make quotations and work estimates for local and International jobs
    - Prepare all necessary job documents for further processing
    - Provide status update to Service Operations Manager for all ongoing and prospective jobs
    - Register all non-compliance and improvement suggestions in the Quality System
    - Coordinate internally with internal technical experts to resolve customer queries
    - Handle customers’ disputes or complaints and minimize such occurrences
    - Maintain all Service records regarding and keep them accurate and up to date
    - Track service work progress and handle all communication related to service requests with customers, subcontractors, agents and port security offices

  • Requirement

    - Diploma in Electronics Engineering or other engineering discipline
    - Min 3 years relevant customer service experience
    - Current engineer or technician who would like to switch to customer service function are also welcome to apply
    - Need to business level of English and Mandarin.
    - Good customer service and organizing skill
    - Good oral and written communication skills
    - A resourceful team player yet able to work independently
    - Able to work with people at all levels
    - Visit customers to maintain customer royalty and forge stronger relationship

  • Other Language

    Cantonese, Mandarin, English

  • Working Hour

    08:30 ~ 1800

  • Benefit

    -Annual Bonus for existing employee
    -7 days annual leave after 1 year

This job is closed

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