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Customer Relationship Administrator(Central)【Good atmosphere and Good environment】ID:1190015,000 HKD ~ 20,000 HKDCentral and Western District
Customer support/service, Sales coordinator/Admin/Receptionist/Secretary
Food Services, Hospitality/Tourism & Leisure, Education
-Represent the corporation in a professional, courteous manner via email, phone and messenger.
-Respond to customer complaints and inquiries from members by phone, email and social network.
-Determine appropriate investigation, solution of complaints.
-Provide feedback to management or co-worker in order to promote a continual improvement of ABC Cooking Studio’s member service delivery.
-Manage and update the customer relation policies in line with the company standard.
-Ensure all complaint cases are logged on the ticket system and raised for colleague’s awareness in order to appropriately response to the issue.
-Analysis of customer needs or complaints and complete the report to senior management
-Diploma Holder or above
-With minimum 2 years working experience
-Strong interpersonal and communication skills (both verbal and written)
-Good problem solving and conflict resolution skills
-Proficient in PC skills
-Positive working attitude
-Work independent, detail-minded and self-motivated
-Good command of both English and Chinese
-Immediate availability is preferable
Cantonese, Mandarin, English
0900 ~ 1800