Job Description

-Represent the corporation in a professional, courteous manner via email, phone and messenger.
-Respond to customer complaints and inquiries from members by phone, email and social network.
-Determine appropriate investigation, solution of complaints.
-Provide feedback to management or co-worker in order to promote a continual improvement of ABC Cooking Studio’s member service delivery.
-Manage and update the customer relation policies in line with the company standard.
-Ensure all complaint cases are logged on the ticket system and raised for colleague’s awareness in order to appropriately response to the issue.
-Analysis of customer needs or complaints and complete the report to senior management