Japanese Speaking Customer Care Assistant 【MNC Company & Attractive Package】ID:12481

18,000 HKD ~ 21,000 HKDWan Chai (灣仔)
  • Job Category

    Customer support/service

  • Industry

    Web/Mobile/Game

  • Job Description

    -Being the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible.
    -Logging of relevant customer data ensuring any reports or logs are updated regularly and accurately as required.
    -Identifying high spending or priority level customers that can be passed to the MyStylist team to help grow our online MyStylist team customer base.
    -Managing the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed.
    -Logging this data as required and working with the Customer Services Manager to resolve issues.
    -Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary.
    -Respond to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and eShop Manager to ensure a suitable resolution.
    -Ensuring customers updated regularly regarding any ongoing queries.
    -Managing the returns process; ensuring returns are processed within 24 hours of arrival.
    -Any other duties as reasonably requested.

  • Requirement

    -Excellent experience with Customer Care in an office environment or on the shop floor.
    -Excellent written and verbal communication skills. Fluency in a second language is beneficial.
    -Good team player.
    -Excellent written skills and excellent communication skills.
    -Able to take initiative.
    -Excellent eye for detail and good organisational skills.
    -Experience with Microsoft packages.
    -All applicants must hold the right to work in Hong Kong.

  • Other Language

    English, Japanese

  • Working Hour

    7:30 ~ 16:30

  • Benefit

    -Double Pay
    -Discretionary Bonus
    -Healthcare: Single Medical and Dental Plan
    -Holiday Entitlement: 15 days + Bank Holidays
    -Staff Discount

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