Japanese Speaking Customer Care Assistant 【MNC Company & Attractive Package】ID:1248118,000 HKD ~ 21,000 HKDWan Chai (灣仔)
-Being the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible.
-Logging of relevant customer data ensuring any reports or logs are updated regularly and accurately as required.
-Identifying high spending or priority level customers that can be passed to the MyStylist team to help grow our online MyStylist team customer base.
-Managing the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed.
-Logging this data as required and working with the Customer Services Manager to resolve issues.
-Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary.
-Respond to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and eShop Manager to ensure a suitable resolution.
-Ensuring customers updated regularly regarding any ongoing queries.
-Managing the returns process; ensuring returns are processed within 24 hours of arrival.
-Any other duties as reasonably requested.
-Excellent experience with Customer Care in an office environment or on the shop floor.
-Excellent written and verbal communication skills. Fluency in a second language is beneficial.
-Good team player.
-Excellent written skills and excellent communication skills.
-Able to take initiative.
-Excellent eye for detail and good organisational skills.
-Experience with Microsoft packages.
-All applicants must hold the right to work in Hong Kong.
7:30 ~ 16:30
-Healthcare: Single Medical and Dental Plan
-Holiday Entitlement: 15 days + Bank Holidays