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All2 (1〜2 )

Customer Services(Wanchai)【Welcome;Call center/Customer service experience】 ID:10838

Job Description • Deliver best in class customer experience with dedication and enthusiasm
• Be the SME (Subject Matter Expert) within the global team for Cisco WebEx and Cisco Spark
• Meet and exceed Service Level Agreements for respective customers
• Provide initial technical support for customers to resolve their issues
• Execute managed video and multimedia conferences over a complex global service network
• Diagnose, isolate and report issues with the Pinnaca video, voice and data equipment in accordance with established Key Performance Indicators (KPIs)
• Assist with the development of call scripts and process documentation used for client service delivery and training
• Open / close detailed cases (trouble tickets) in CRM system for all reported / observed network impairments and client issues, in accordance with established KPIs
• Present a positive and empathetic demeanour in dealing with all customer issues – ensuring all interactions with customers demonstrate a customer-focused attitude
• In accordance with ISO27001, you are required to abide by our security policy


Required Qualifications Nationality: Hong Kong
Language: Cantonese, business level of English, Japanese advantage
Education background: Diploma or above
【MUST】2 year above, Call center/help desk/customer service experience
Required skills: Enjoy routine work, attention to details, patient
Certificate: N/A(If you have Cisco realted certification advantage)
Age: N/A


SKILLS REQUIRED
 Excellent customer service and communication
 Strong general computer and MS Office skills
 Preferable to have knowledge of telecommunications networks and video conferencing infrastructures but not a must as full training will be provided.
 Proficiency in English and Japanese language required

PERSONAL ATTRIBUTES
 Exceptional customer rapport and relationship development capabilities
 Professional demeanor, strong interpersonal skills
 Strong customer-facing communication skills
 Independently motivated, focused and driven to achieve desired performance
 Team player, works collaboratively with peers achieving excellence together to deliver KPIs
 Highly organized, proficient in coordination and multi-tasking

EDUCATION & EXPERIENCE REQUIRED
 1+ years in a helpdesk or call centre environment is preferred
 Previous customer service experience is mandatory

Salary Monthly Salary 18,000HKD 〜 25,000HKD
Location

【日本語のみで働ける!】カスタマーサービス(Kwun Tong) ID:10835

Job Description 日本向けのカスタマーサポートチームの一員として、
主に日本人顧客対応します。

基本的に日本語のみで日本向けに対応することになります。
顧客対応はメールでの対応がメインになります

出荷業務・納品書作成・データ入力など、
パソコン業務になります。

英語・広東語は仕事には基本あまり必要ないですが、
スタッフとのやりとりで使うこともあるので、
どちらかは
日常会話程度話せるかたが好ましいです。
Required Qualifications 言語:日本語
経験:不問(メールでの顧客対応経験ある方歓迎!!)
スキル:
パソコンの基本スキル
良好な人間関係を築ける方
Salary Monthly Salary 18,000HKD 〜 22,000HKD
Location

All2 (1〜2 )