Reeracoen Hong Kong helps you search for 【Need your Fluent English and Japanese!!】Customer Service(Japanese Speaker)/luxury lifestyle management & concierge company(ID:10580) job vacancy in Hongkong. Our professional consultants help you find the right job. Looking for Job in Hongkong, Think of Reeracoen Hong Kong.



【Need your Fluent English and Japanese!!】Customer Service(Japanese Speaker) ID:10580

Salary Monthly Salary 16,000HKD 〜 18,000HKD
Location Hong Kong,Central and Western District,Location
Job Description -intensive&extensive phone and email-based correspondence in accordance with the company standard
-reactively handling all incoming luxury lifestyle requests from members and provide creative options in a timely manner
-proactively engage members by delivering service excellence and understanding the need for excellent client empathy
Required Qualifications -Excellent written & oral communication in English is a MUST.
-fluent Japanese
-Passionate about Customer Services: Minimum of 2 years of experience in any of the following sectors: Executive/VIP support, Guest Relations, Lifestyle, Account Management, Luxury Travel & Leisure
-Excellent interpersonal skills - Outstanding telephone manner
-Creative problem solving & top notch organizational skills with attention to detail
-Good team player and Reliable
-Fast learner and Self-starter
-Multitasking – Prioritize tasks according to urgency and meet tight deadlines with quality work, excellent time keeping
Independent, Confident with working under pressure
-Knowledge of the Luxury Market - In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
-Experienced in dealing with confidential information using discretion and sensitivity at all times
-Overseas Exposure - Good knowledge of Worldwide Travel Destinations
-Mature and Polished appearance
-Contracted hours are based on a 24-hour team shift pattern, varying hours may be necessary on a week-by-week basis
Language English:Fluent
Other Languages:Japanese
Holidays -annual leave : 15days
Welfare -Bonus
-Commission(depends on KPI)