Reeracoen Hong Kong helps you search for 【Need your Fluent English and Japanese!!】Customer Service(Japanese Speaker)/luxury lifestyle management & concierge company(ID:10580) job vacancy in Hongkong. Our professional consultants help you find the right job. Looking for Job in Hongkong, Think of Reeracoen Hong Kong.

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【Need your Fluent English and Japanese!!】Customer Service(Japanese Speaker) ID:10580

Salary Monthly Salary 16,000HKD 〜 18,000HKD
Location Hong Kong,Central and Western District,Location
Job Description -intensive&extensive phone and email-based correspondence in accordance with the company standard
-reactively handling all incoming luxury lifestyle requests from members and provide creative options in a timely manner
-proactively engage members by delivering service excellence and understanding the need for excellent client empathy
Required Qualifications -Excellent written & oral communication in English is a MUST.
-fluent Japanese
-Passionate about Customer Services: Minimum of 2 years of experience in any of the following sectors: Executive/VIP support, Guest Relations, Lifestyle, Account Management, Luxury Travel & Leisure
-Excellent interpersonal skills - Outstanding telephone manner
-Creative problem solving & top notch organizational skills with attention to detail
-Good team player and Reliable
-Fast learner and Self-starter
-Multitasking – Prioritize tasks according to urgency and meet tight deadlines with quality work, excellent time keeping
Independent, Confident with working under pressure
-Knowledge of the Luxury Market - In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
-Experienced in dealing with confidential information using discretion and sensitivity at all times
-Overseas Exposure - Good knowledge of Worldwide Travel Destinations
-Mature and Polished appearance
-Contracted hours are based on a 24-hour team shift pattern, varying hours may be necessary on a week-by-week basis
Language English:Fluent
Other Languages:Japanese
Holidays -annual leave : 15days
Welfare -Bonus
-Commission(depends on KPI)